(a) The content of the Services Specifications will depend on the nature of the project and will be tailored and structured to reflect the particular needs of government. The Services Specifications will be objective, measurable and reasonable, and not immaterial in the context of the Contracted Services as a whole. They will generally be output based, but in some cases, it will be necessary to nominate performance and project inputs, particularly in areas where there is an absolute necessity for a certain specification to be met (e.g. infection control, door locks for prison cells, meal sizes and quality).
(b) The Services Specifications will refer not only to the existence and accessibility of the asset (such as whether a prison cell or a classroom has been built and is available for use), but will include the delivery of 'soft services' which are integral to the operation of the facility and other Contracted Services. For example, a classroom or a prison cell must have a minimum level of lighting and temperature control and be clean. Adequate levels of catering, security and technology services may be required for the facility to be 'available'.
(c) The Services Specifications will generally consist of:
(i) generic Services Specifications, which set out how the Services Specifications are to be used, generic requirements of government that apply across all Contracted Services and government's requirements for Contracted Services that are not associated with the physical availability and performance of the assets, such as management, reporting and monitoring by the private party during the operating term ("General Services Specifications"); and
(ii) more specific Services Specifications that apply to the delivery of particular Contracted Services, such as maintenance, security, cleaning, pest control and waste management ("Specific Services Specifications").