For any given period, the service fee should be calculated in accordance with a formula commencing with the pre-agreed amount payable for the full performance of the Contracted Services (plus or minus any volume adjustments in the period), less amounts for:
(a) Quality Failure, Availability Failure and Incident Failure abatements;
(b) Repeated Failure abatements;
(c) Reporting Failure abatements;46 and
(d) Any utility volume adjustments.47
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46 These failure types are defined and discussed further in Chapter 12 (Service requirements and Services Specifications).
47