Another potential approach suggested to the Team by an industry participant is to employ a "Service Aggregator" to act as an interface between customer and all contracting parties. Essentially, the Aggregator would take on a range of processes that currently form a large part of the activity within DE&S, apply best practice, management tools, scale benefits, etc. to drive efficiency and effectiveness. The key roles of a Service Aggregator could include:
• Customer management - improve efficiency of day to day operations
• Supplier management - establish effective sourcing strategy that focuses on both current and long-term business
• Integration management - support industry to integrate with the customer at all stages of the supply chain
• Implementation management - ensuring that the end user requirements are being met and improve flow of information
This model could be implemented in a number of ways, but would require many of the same evaluations of boundaries, process re-design and systems changes outlined for a Go-Co.