Performance measures include indicators with related targets, and performance standards. The aim of establishing performance measures is to provide evidence about performance that is collected and used systematically to maintain and assess performance over the life of the contract.
Performance measures need to be sufficiently comprehensive and specific to allow the contract manager to certify that the work meets contractual requirements. They also provide the basis for authorising payments.
The contract should also include performance measures that will alert the contract manager to potential problems, so that remedial action can be taken if needed. In developing the performance regime, the issues discussed in this section need to be considered in order to provide a balanced set of measures that address all aspects of expected performance. Establishing performance measures requires decisions about: • what and how often to measure; and • what indicators and targets, and/or standards will be used. | The use of a balanced set of targets can assist in measuring all aspects of performance. |