Following the award of a contract, the acquiring entity must promptly inform all tenderers of the decision. On request, the acquiring entity must provide each unsuccessful tenderer with the reasons why its submission was not successful, and if requested, provide debriefings to successful tenderers.79 In the case of an expression of interest process or an application for inclusion on a multi-use list, unsuccessful tenderers may request written reasons for rejection. It is better practice for acquiring entities to provide feedback in person as a matter of course. Some entities schedule debriefing sessions and invite tenderers to attend, leaving it to them to participate if they wish.
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79 The CPGs, (sections 7.23 and 8.73), require relevant entities to follow this practice. For further guidance refer to Department of Finance and Deregulation website, <http://www.tenders.gov.au> Providing Feedback guide.