To facilitate user understanding of suppliers, it is useful to provide information on the capabilities of each supplier. The mechanisms for accessing information on supplier pricing and supplier performance in delivering contracts under the panel should also be advised. Information for users concerning a panel's operation needs to be readily available, up-to-date and consistent. It is good practice to make relevant information available through an entity's operational guidelines or equivalent, on entity intranet sites and through a single point of contact (usually the panel manager).

The information available will depend upon the size and complexity of the panel arrangement. However, this information should always include whether the panel arrangement is exclusive or non-exclusive93, and the contact details of the panel manager. Information for users typically also sets out:

•  the panel scope (what can and cannot be procured through it);

•  the panel term and conditions, including supplier and user obligations;

•  who the suppliers are and their contact details. To facilitate user understanding of suppliers, it is useful to include information on the capabilities of each supplier and their performance in delivering contracts under the panel. Where panels are divided into different categories to reflect the different types of goods or services required, it is beneficial to present a matrix of categories applicable to each supplier;

•  how panel members may be selected from the panel. For some panels, an entity may allow users to purchase directly from the panel member of their choice, particularly for routine low-value purchases. For complex panels, or where large volumes are likely to be purchased, entities may require users to seek competitive quotes. Irrespective of the method used for selecting panel members, the need to assess value for money for individual purchases under a panel arrangement should be reinforced with users;

•  if applicable, when and how requests for quotations under the panel arrangement can be sought; and

•  if official orders are to be raised, their location, and how they are to be executed, including required approvals.

To facilitate user understanding of suppliers, it is useful to provide information on the capabilities of each supplier.