3.55 The Contractor shall employ sufficient Personnel to ensure that Services are provided at all times and in all respects. The Contractor shall ensure that a sufficient reserve of Personnel is available to meet all obligations during holidays and absences.
3.56 The Contractor shall provide the Authority with any information the Authority reasonably requests in relation to Personnel including but not limited to:
a) the terms and conditions of employment;
b) the training records;
c) the records of any unspent convictions;
d) the skills and competencies of Personnel; and
e) the number of Personnel employed.14
3.57 The Contractor shall develop and annually maintain, personnel procedures and policies covering all relevant matters including discipline, grievance, equal opportunities and health and safety. These procedures and policies shall comply with all relevant legislation and Good Industry Practice and shall be issued to the Authority once completed.
3.58 The Contactor shall notify all Personnel and potential Personnel of the requirement that they must disclose any convictions and shall notify the Authority of any convictions immediately. The Contractor shall also provide copies of any unspent convictions to the Authority upon request.15
3.59 The Contractor shall develop and maintain an appropriate and up-to-date induction programme for all Personnel and the Contractor shall ensure all new Personnel involved in the Service delivery undertake the induction programme prior to their commencement of work on Site(s).
3.60 The Contractor shall ensure that all Personnel engaged in the delivery of the Services, in addition to the induction programme, are at all times properly and adequately notified, trained and instructed and the information recorded within their personal training records (including if practicable by way of continuing professional development) with regard to:
a) the task that the individual has to perform;
b) all the provisions of this Contract relevant to the duties to be performed;
c) the standing instructions and procedures, where relevant, to the Services;
d) all relevant health and safety hazards, rules, policies and procedures concerning health and safety at work and all other mandatory and statutory requirements;
e) fire precautions and fire procedures;
f) the need for Personnel to show courtesy and consideration at all times; and
g) improving energy and resource efficiency on the Facilities in line with mandatory standards and performance improvement targets.
3.61 In carrying out the duties described in this Schedule, the Contractor shall ensure all Personnel are properly dressed in appropriate uniforms and work wear (including protective clothing and footwear where required) and wear identification badges at all times while working in the Facilities.
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14 The extent of the Contractor’s ability to comply with such requests will be governed by the Data Protection Act 1984.
15 The extent of the Contractor’s ability to comply with such requests will be governed by the Data Protection Act 1984.