Overview

Figure 1 illustrates the Performance Measurement Framework that will measure how many Performance Standard Failures will apply for any failure to achieve the required Performance Standards.

Figure 1: The Performance Measurement Framework

1.  If the Contractor fails to meet any of the Performance Standards set out in this Schedule and the failure has not been remedied within the applicable Rectification Period (if any) as set out in Table 3,16 a Performance Standard Failure shall be recorded.

2.  If a default continues beyond the applicable Rectification Period further Performance Standard Failures will accrue for that continuing default at the rate of one per subsequent Rectification Period.

3.  Where a failure to meet a Performance Standard has no Rectification Period identified in Table 3, the applicable Performance Standard Failure will accrue immediately upon the occurrence of such failure and will arise as often as the event is monitored as set out within the Performance Requirements within this Schedule.

4.  The first Rectification Period shall run from the earlier of:

a)  the time the Contractor detects a failure to meet a Performance Standard at the Normal Monitoring Point or the time at which the Contractor ought reasonably to have been aware of the failure; or

b)  the time at which the Authority notifies the Contractor of a failure to meet a Performance Standard;

and each subsequent Rectification Period shall run from the expiry of the previous Rectification Period.

5.  The Normal Monitoring Point is the latest time at which monitoring should have been carried out by the Contractor under the Performance Measurement Framework. Evidence that the Performance Standard is being met, or identification of any failure and its subsequent rectification, will be recorded at the specified Monitoring Frequency (time/day) as set out in Table 3.

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16  The structure and content of Table 3 provides an indication of how a Performance Measurement Framework should be developed. However, it is not fully drafted and should be used as a starting point for a more complex and precise document.