Performance Standard Ref

Performance Standard

Rectification Category (ref: Table 1)

Monitoring Frequency (ref: Table 2)

Performance Standard Monitoring Methodology

Performance Deduction Category

3.17

The Contractor has implemented the Non-Authorised Vehicle Acceptance Procedure.

[3]

PO

In accordance with the [refer to relevant Method Statement].

[E]

3.18

Authorised Vehicles [AQ: check insertion]  have achieved the required turnaround time of no greater than [ ] minutes.

[2]

PO

Electronic records of Authorised Vehicles [AQ: check insertion] entering and exiting the Site consolidated to show the number on Site.19

[C]

3.19

The Contractor has provided any necessary assistance in unloading Contract Waste.

[3]

PO

In accordance with the [refer to relevant Method Statement].

[E]

3.22

The Contractor has implemented the approved Enquiries and Complaints Plan within [ ] hours of receiving a complaint.

[3]

PO

In accordance with the Enquiries and Complaints Plan.

[E]

3.23

The Contractor has undertaken or refrained from undertaking such actions as requested by the Authority.

[4]

PO

Compliance with written instructions made by the Authority and within an agreed timescale, both parties acting reasonably and in accordance with the [refer to relevant Method Statement].

[E]

3.27

Each load of Contract Waste brought to the Site(s) and Contract Waste removed from the Site(s) has been weighed and as a minimum the relevant information has been [electronically [AQ: remove?]] recorded.

-

PO

Complete electronic records for information specified in PR3.3; and in the format detailed in the [refer to relevant Method Statement].

[E]

3.28

The Contractor has implemented the manual recording system during any  breakdown of a weighbridge installation

[4]

PO

Monthly review of the Services Plan

[A]

3.29

The Contractor has issued a copy of the weighbridge ticket to each vehicle which transports Contract Waste and residues to and from any of the Facilities and/or Sites.

N/A

PO

Contractor's computerised records

[D]

3.24 & 3.30 to 3.34

The Contractor has provided the information set out within the specified timescale.

[4]

PO

Receipt of information within timescale.

[E]

3.37

A nominated contact has been available 24 hours a day.

[1]

PO

Authority records of date and time when contact was attempted but failed.

[E]