Performance Standard Ref

Performance Standard

Rectification Category (ref: Table 1)

Monitoring Frequency (ref: Table 2)

Performance Standard Monitoring Methodology

Performance Deduction Category

3.38

The requirements set out in PR3.4 have been satisfied.

[4]

D

In accordance with the [refer to relevant Method Statement].

[E]

3.40, 3.41 & 3.56

The Contractor has provided the information set out within the specified timescale.

[4]

PO

Receipt of information within timescale.

[E]

3.42

The Contractor has complied with the Monthly Schedule of Planned Maintenance and completed all planned maintenance identified in the plan by the end of the Contract Month.

[4]

M

Written record of Monthly Schedule of Planned Maintenance and written record of maintenance carried out in the Contract Month within the Monthly Service Report.

[C]

3.45

The Contractor has implemented a QMS that is compliant with ISO9001

[4]

M

In accordance with the relevant Method Statements.

[C]

3.46

The Contractor has appointed a Quality Manager

[4]

M

In accordance with the relevant Method Statements.

[D]

3.47

The Contractor has implemented an EMS that is compliant with ISO14001

[4]

M

In accordance with the relevant Method Statements.

[C]

3.48

The Contractor has appointed an Environmental Management Manager.

[4]

M

In accordance with the relevant Method Statements.

[D]

3.49(a)

The Contractor has reported all reportable incidents.

[4]

M

Written record of all incidents in Monthly Service Report contains all details of reportable incidents and date and time reported to relevant body.

[E]

3.49(b)

The Contractor has a record of all health and safety records and documentation maintained and up to date.20

[4]

M

Documents are available to the Authority when requested.

[E]

3.53

The Contractor has implemented changes following a review of Best Practice.

[4]

A

Changes implemented within 12 months following review and identification of best practice.

[E]

3.54

The Contractor has on the occurrence of any fire, acted in accordance with the agreed fire strategy.

-

PO

Authority review of fire incident report.

[E]

3.62

The Facilities and designated areas at each Site have sufficient clear, visible and legible signage to safely divert Authorised Users around the Site and such signage has been kept up to date and has been reasonably free from damage.

[4]

M

In accordance with the relevant Method Statements.

[B]

3.63

The Visitor Centre has been available as a minimum five days a week to include Saturdays, Sundays and bank holidays, but excluding Christmas Day, Boxing Day and New Years Day.

N/A

M

In accordance with the relevant Method Statements.

[A]

3.65

The Contractor has provided and maintained in good and workable condition all of the audio-visual aids

[4]

M

In accordance with the Monthly Schedule of Planned Maintenance.

[B]

3.66

The Contractor has kept the ceilings, walls, floors (including grids and tiles where appropriate).and windows of the Visitor Centre reasonably free of damage or deterioration

[4]

M

In accordance with the Monthly Schedule of Planned Maintenance.

[A]

3.67

The Contractor has prepared, maintained and implemented a Waste Transport Plan

[4]

M

In accordance with the relevant Method Statement.

[A]

3.68

The Contractor has only transported Contract Waste, products and residues in enclosed containers or on netted / sheeted vehicles.

[4]

M

In accordance with the relevant Method Statement.

[A]

3.69

The Contractor has prepared, maintained and implemented a Marketing Plan.

[4]

M

In accordance with the relevant Method Statement.

[D]

3.73

The Contractor has supplied the Authority with full details of the landfill site(s) to be used and copies of all Necessary Consents.

[4]

M

Receipt of information within the agreed timescale.

[E]

3.74

The Contractor has agreed with the Authority any proposed changes or substitution of landfill sites in accordance with clause 32 of the Contract, and has updated the Service Delivery Plan accordingly.

[4]

M

Regular review of the Service Delivery Plan.

[E]