Once commissioned, PPPs are generally measured against conventional performance benchmarks - key performance indicators and compliance with the terms of the contract. It is often difficult to build qualitative user benefits into these long-term contracts although recent case studies in Australia and Britain suggest that PPPs are generating significant unplanned benefits. In the County Court building in Victoria, it is greater building flexibility, higher court utilisation and employee satisfaction with the operational performance of the new building compared with conventional government buildings (Fitzgerald 2004).