Design solutions that enable more efficient, effective provision of soft services, such as cleaning, also play a key role in helping service providers to manage risks and provide a safe and healthy environment for service users. Hospitals are a case in point:
"The quality of the fabric of the building is a key factor in preventing the spread of hospital infections. If you have a design that accumulates dirt, then the risk levels increase considerably. Cleaning and catering are incredibly important in establishments like hospitals. That's why you need cleaners and caterers involved in driving the building design. If the clinicians drive it, they won't understand how to make the building efficient and easy to manage … they won't know the places where dust can accumulate, or the features that make pest control more difficult."