Those interviewed were adamant that the kind of service innovations that are possible under a PPP - when soft services are included in the project as part of a whole package and the service provider involved from the outset - would not be possible if the design, build and hard FM and soft services elements were separated:
"What you get through PPP is a licence to innovate. All the risk sits with one party, so it's a better environment to try new things, and also, you get economies of scope, so you have more flexibility - for staff to multi-task, for money to be re-allocated from one area to another and for all the considerations to be factored in together - so you get better value for money. That's why you get better facilities - because it's a total solution."