Unsurprisingly, those interviewed for this research were of one mind that the best service outcomes from public projects are achieved using solutions that incorporate services from the outset in a global solution, and that 'to create world-beating facilities, the solution should be service-led':
"There are different ways to separate and package a project. It's hard to compare one project with another because you aren't comparing like with like. But what there can be no doubt about is that the best service is achieved through a total solution."