Research Papers
Emma Reddington, 'Good People, Good
Systems', December 2004.
Megan Mathias & Emma Reddington, 'Good
People, Good Systems: What Public Service
Managers Say', January 2006.
Briony Smith, 'Built to Serve: The Benefits of
Service-Led PPPs', January 2007.
Policy Studies
Gary L. Sturgess, 'A Fair Field and No Favours:
Competitive Neutrality in UK Public Service
Markets', Policy Study 1, Serco Institute & CBI,
January 2006.
Gary L. Sturgess & Briony Smith, 'Designing
Public Service Markets: The Custodial Sector
as a Case Study', Policy Study 2, September
2006.
Case Studies
Gerald Cranley & Megan Mathias, 'Education
Walsall', Case Study 1, April 2006.
Discussion Papers
Gary L. Sturgess, 'Bound for Botany Bay:
Contracting for Quality in Public Services',
Discussion Paper 1, October 2005
Gary L. Sturgess, 'To Gladden the Heart of
Miss Nightingale: Contracting for Complexity',
Discussion Paper 2, September 2006.
Physical infrastructure is not the starting point in a public private partnership (PPP) that is concerned with the delivery of effective services. The starting point is the service. The infrastructure is merely part of the service solution, and for that reason, it must be designed with the service in mind.
This report explores the benefits of service-led PPPs, drawing insights from interviews with operational experts involved in the planning and management of service delivery in projects across a range of sectors. Structured around key themes revealed in those interviews, through direct quotations, the individuals explain in their own words what happens when services are placed at the heart of the design process.