In achieving the overall goal, the project focused on several new approaches. Essentially the project focused on both the demand and supply side of housing management and maintenance market. On the demand side, the project aimed to stimulate demand for housing services through increasing customer awareness and stimulating residents of multi-apartment dwellings to protect their interests. The existence of possibility of major savings in terms of heat and water payments should have played main stimulation role. In order for people to gain benefits from the possibility of heat and water savings, there was a need for an advanced form of resident's participation. The project proposed the establishment of Associations of Communal Service Payers (ACSeP) as the vehicle for residents to participate in the PPP.
On the supply side, the project aimed to stimulate supply by encouraging competition in the housing management and maintenance market among private and public firms. As today most of housing management and maintenance services are still provided by public municipal companies (also known as Municipal Unitary Enterprises - MUPs), the main way for PPP was for public companies to outsource part of their functions to private companies. These special private companies - energy service companies (ESCO's), are professional organizations that would collect revenues through efficient maintenance of in-house engineering systems and through improving energy and water efficiency in the buildings. As a result, private companies would be delivering energy services to customers instead of public companies. The ACSeP will represent the customers (household) and are in charge of hiring the ESCO's. The project proposed a new system of billing and paying for municipal utility services.