The Unit strives to continuously improve its own performance, processes and delivery of projects.
* The Unit improves its own processes and delivery by responding to feedback and implementing learning from each project.
** The Unit systematically reviews how it performs, its processes and its delivery of projects, seeking feedback from key stakeholders, in an effort to continuously improve. It embeds the learning from these reviews into its processes and behaviours.
*** The Unit has selected its key performance criteria and monitors its performance against them (e.g. procurement times, benefits realised, costs). It demonstrates continuous improvement across these criteria, utilising learning from each project, and driving efficiency savings and effectiveness improvements across its work.