Preparing for Service Delivery

3.2 The Authority should prepare its contract management portfolio far enough in advance of the commencement of the transition period, to allow the necessary governance arrangements to be put in place and for recruitment and training of the contract management team. It is suggested that the documents should be drafted before the FBC is submitted and completed no less than three months before service delivery. If this is not done, the Authority could cause the Contractor delay. The Contractor will have their systems in place and will assume that the Authority has done the same. If there is a construction phase prior to service delivery, the contract management portfolio should include a transition plan that will need to be completed prior to contract signature.

Box 3.1 Documents Suggested for Inclusion in a Contract Management Portfolio:

a partnership agreement;

a risk Register;

a communications plan;

a governance structure;

a transition plan;

a contract administration manual;

a contingency plan;

an information strategy.

3.3 Box 3.1 is an indicative list rather than a checklist and Authorities should consider which of these would add value to their project. The sections below set out what each document contains in more detail.