4.3 To ensure that good relationships are maintained, a number of contact points may be needed. However, it is important that channels are properly managed so that the responsibilities of parties are not confused and a clear decision-making process is adhered to. Records of agreements and commitments should be circulated to both parties for approval.
4.4 Setting out clear roles and responsibilities will ensure that individuals carry out their new roles effectively. The escalation paths should also be understood and used so that issues are resolved before resorting to formal dispute resolution. The relationships between all parties should create an understanding of the importance of project performance within the framework of contractual rights and responsibilities.