4.10 All projects have a range of users and stakeholders, consultation and communication with them should continue throughout the project's existence. User satisfaction surveys provide a very useful role in monitoring and developing performance, however the Authority should not solely rely on them. As part of its mobilisation for the post procurement phases, the communications strategy should be revisited and revised to reflect the new phases of the project, documented in the Communications Plan.
Box 4.1 Ongoing review of communications strategy Contract managers will should check regularly: • whether there are any changes in identity and contact details of stakeholders; • whether the needs of any stakeholders have changed; • who should be consulted about what; • if there is any need for stakeholder training at various stages in the project; • whether the stakeholder representation governance structure continues to be appropriate; • whether the information feedback arrangements continue to be relevant and whether there should be modifications; and • what discussions have been held with stakeholders to discuss and agree arrangements. |