• Report to as required by governance structure any service issues and risks and update risk register as necessary.
• Monitor incidents/actions (check them through the helpdesk and online access).
• Monitor response times and service failures.
• Ensure that the correct deductions are made from Authority payments for service failure.
• Attend progress meetings with the relevant subcontractor(s) and Contractor.
• Liaise with the users over any service issues.
• Attend Contractor/user liaison meetings.
• Discuss and help resolve user/ Contractor issues.
• Ensure that all user handbooks and manuals and guides are issued and kept up to date and relevant.
• Monitor and comment on subcontractor method statements.
• Monitor and authorise maintenance works through the Interim Service period as provided for within the contract.
• For projects where TUPE transfers do not take place until the commencement of full operations, monitor the Contractor's progress with the transfers.