2.8 Those affected by any service changes should be involved in the value testing process from the outset to ensure that there are no unwarranted surprises, such as affordability issues, scooping difficulties, or unintended service consequences in relation to other dependent subcontracts. The Authority will need to decide how the interests of users and other stakeholders are met. It is helpful if a user representative is included on the Authority's project team managing the process.