The Project aimed to improve the resilience, efficiency and technology of the Fire and Rescue Service by replacing 46 local control rooms with a network of nine purpose-built regional control centres. The project relied on support from the Fire and Rescue Services, but the Department for Communities and Local Government initiated the project without securing their commitment or providing incentives for them to use the regional facilities. The Department also failed to build suitable incentives into the IT contract. It did not retain enough control over key outputs, and did not set interim milestones to hold the contractor to account. The regional control centres remain empty and the Project has wasted a minimum of £469 million.