7.1 The following are the critical factors for a successful exit/transition:
1 Start in good time and identify the issues. Allow plenty of time to research procurement options, understand the contractual rights and obligations of the parties and determine the key drivers, risks and issues that could affect the transition process.
2 Ensure service continuity. If there is to be a transition to a new service arrangement, make sure that all actions and plans are predicated on ensuring service continuity.
3 Check the Contract. Using professional legal advice if necessary, make sure that the rights and obligations relevant to exit are understood, are enforced and required notice periods are built in to the project plan. If the Contract provides insufficient coverage, act promptly to negotiate what is required from the incumbent.
4 Develop and maintain an accurate plan. Planning exit and transition can be a complex undertaking which can cause significant costs and disruption to the business if not successful
5 Ensure the necessary human and financial resources are available. As with any plan, the successful achievement of objectives is critically dependent on securing the necessary staff and finance (with the latter able to fund any additional services required of the incumbent to ensure a smooth and effective transition.)