e The Cabinet Office needs to develop measures to show progress and the value for money achieved by implementing the Strategy. The Cabinet Office needs to define a small number of business outcomes for the Strategy and the baseline against which they will be measured. With limited resources, the Cabinet Office needs sufficient management information to priorities projects that show significant benefits, cutting areas that are delivering only marginal return.
f Maintaining an effective portfolio management team in the Cabinet Office will help government oversee successful outcomes. The Government ICT team in the Cabinet Office needs to have the necessary technical skills, capacity and authority to challenge the Board members, ICT suppliers and government organisations about how they implement new solutions.
g There are important lessons that the Cabinet Office could learn from international experience. The experiences of the American, Australian, Danish and Dutch governments in integrating systems and developing common infrastructure, moving public services online and managing and developing the skills of the ICT workforce are valuable. The Cabinet Office should use the lessons learned by others to maintain the momentum to implement the Strategy and produce stretching plans and beneft forecasts in the delivery areas where this has not already been done.