3.4 The individual plans for the 19 delivery areas are presented in a standard format. This summary covers the challenges, objectives, key metrics, milestones, accountabilities and risks associated with implementing each project. We found the plans to be of variable quality. Our immediate concerns are that:
• twelve delivery areas do not have a statement about how the work will be used by departments and agencies to bring benefit past 2013; and
• eleven do not have metrics, such as cost per full-time equivalent employee, that indicate how performance will be measured against the initial objectives.