7. Most private finance projects are built close to the agreed time, price and specification: in our sample, 69% of PFI construction projects between 2003 and 2008 were delivered on time and 65% were delivered at the contracted price. Of those delivered late, 42% were delivered within six months of the agreed time, and under half experienced price increases.
8. Public bodies using private finance are normally satisfied with the services provided by contractors. High levels of satisfaction are normally reflected in our reports, case studies and surveys. Whilst we recognise that contract managers may be biased in their response, they are likely to also be the most informed individuals for a project.
9. Despite this progress, however, our work has continued to identify important areas which continue to require attention. These are summarised below.