The Department of Human Services should:
• fully document the processes designed to manage, monitor and review the performance monitoring program and the abatement process prior to the commencement of the operating phase (Recommendation 5.1)
• expedite its consideration and approval of the formal establishment of a contract management unit. This unit should be adequately resourced to ensure an effective contract management function is performed during the operating phase. (Recommendation 5.2)
• complete and endorse the Contract Administration Manual as a matter of urgency to supplement the Policy and Procedures Manual prepared by the project company. (Recommendation 5.3)