To ensure effective management of its communications, DHS developed a communication strategy designed to maximise understanding of and support for the RWH redevelopment project. This formed part of the Communications Plan (2003-2008). To achieve the required communication outcomes, the plan provides:
• an analysis of the communication environment in which the project will be conducted
• a detailed action plan based on communicating the 'substance' of the project and providing ongoing consultation with both the public and numerous key stakeholder groups
• communication protocols addressing the roles of the RWH project team, DHS, the minister's office and all project consultants, contractors and providers.
There has been a coordinated approach to communications with both key stakeholders and the public during the design and construction phase.