5.3.2  Performance monitoring and reporting

During the operating phase, a working committee and supporting performance management interface structures will be set up (as required by the Project Agreement) to discuss matters relating to the provision of services by the private sector party. Figure 5C shows the governance structure for the operating phase of the PPP contract.

Figure 5C Governance structure for the operating phase

Source:Department of Human Services

The project company is required to develop a performance monitoring program and report against this program as a means of monitoring its own performance in providing the services. Reporting will be daily, weekly or monthly, depending on the performance parameter.

DHS and RWH will have direct access to the operator's IT system, ePremisys, where the data for the more than 200 parameters will be recorded. This will allow DHS and RWH to monitor performance daily, as well as conduct audits and spot-checking as required.

The project company must also prepare a monthly performance report (on every indicator, as well as any other outstanding issue) to be delivered to the Contract Administrator. The monthly performance report must provide sufficient information to enable the Contract Administrator to calculate the QSP. The monthly performance report must also specify any failures and the project company's estimate of the deduction to be made from the QSP.

The project company is required to review its performance monitoring plan half-yearly during the operating phase or as otherwise agreed, and report the results to the Contract Administrator.