6.33 Benefits realisation management is the identification of potential benefits, their planning, modelling and tracking, the assignment of responsibilities and authorities and their actual realisation. In many cases, benefits realisation management should be carried out as a duty separate from day to day project management.
6.34 Benefits fall into four main categories, which are described below.
BOX 24: BENEFIT CATEGORIES
Benefit |
| Example |
Financial | Quantitative | Operating cost reduction, revenue increase |
Non-financial | Quantitative | Number of customer complaints, reduction in road accidents, percentage of government departments on-line |
Non-financial | Qualitative | Staff skills, staff morale |
Outcomes | Quantitative and qualitative | Improved standards of healthcare |
6.35 It is also useful to identify financial savings that release cash for other uses.