4.56 The Government, like any customer, needs IT projects delivered to time, cost and full performance. The concern raised by this research is that expectations in the IT industry and among public sector procurers are set too low. But more importantly it demonstrates that the qualitative differences between PFI in IT and PFI in other sectors have a significant impact on the way that IT PFI has been delivering. The difficulties with achieving appropriate risk transfer in IT PFI, because of the need for significantly greater flexibility than in other sector, the high degree of integration into the other business operations of the procuring authority, and the lack of third party finance, mean that it may not be the appropriate value for money procurement route for IT. Policy measures to reflect this are laid out in Chapter 7.