1. Any producer of a Party that considers that it or its products are not being treated in the territory of another Party in a manner consistent with this Agreement may take up the matter directly with the competent authority of that other Party in accordance with the following:
(a) if the matter is not resolved the producer may make a written complaint to the competent authority providing details of the grounds of complaint; and
(b) the competent authority shall provide a prompt written response to the complaint.