Are there adequate arrangements to ensure that disadvantaged groups can effectively use the infrastructure or access the related service?
These needs may be identified, in part, in the public consultation process referred to above. In planning infrastructure and service delivery, disadvantaged groups such as the elderly, the disabled, nonEnglish speaking and indigenous Victorians and other minority groups must be considered. It may be necessary to plan a process for resolving complaints. Consideration will also need to be given to the Government's obligations under the Charter of Human Rights and Responsibilities Act 2006.