To assess whether the SDA adequately specifies expected service delivery and manages operational risks, we examined whether:
• operational risks are allocated in an optimal manner between the State and Civic Nexus (i.e. to the party best able to effectively manage the risk at the least cost)
• services to be provided have well defined-standards which can be measured and assessed for compliance
• reward and sanction regimes are in place and are aligned with the critical service requirements for the precinct.