This phase covers the life of the contract from the commencement to termination dates. The contract manager's responsibility, during the ongoing management of the contract, is to ensure that risks from both external and internal sources that were clearly identified as part of the risk assessment process are managed to ensure effective delivery of the contracted service.
In order to effectively monitor progress of the contract, the project manager must establish a reporting regime that matches the nature and complexity of the contract being managed, to monitor effectively the performance of the provider. As part of the monitoring, proponents should provide a quarterly report to PIR and the appropriate line ministry on the current status of the project. The report should contain key issues such as the performance and service issues and any changes in the risk profile or contractual disputes. Quarterly monitoring will act as an auditing tool to ensure that the project is meeting contractual obligations and that value for money is achieved.