The project agreement specifies a number of services to be provided by the private sector during the operating phase, including:
• general services (management and corporate activities)
• helpdesk (for building faults and service issues)
• building management services
• utilities and medical gases management
• waste management
• security
• car parking
• grounds and garden maintenance
• pest control.
Each service has a 'minimum service specification' set out in an attachment to the project agreement. Every output described in the service specification has a corresponding 'performance parameter'.
A performance parameter describes the level of performance (i.e. an agreed pass or fail benchmark) that the project company should achieve to comply with the output specification.
Performance against documented benchmarks will be used in the second and subsequent years of operation to set annual key performance indicators which are directed at driving service improvement.
The project company must agree the ranges for each service with the hospital operator and the state's contract administrator.