The project agreement includes a robust performance monitoring and reporting regime for the operating phase of the arrangement.
The project company is required to develop a performance monitoring program and report against this program as a means of monitoring its own performance in providing the services. The reporting requirements include the creation and provision of a monthly performance report and a quarterly performance report.
The project company is required to notify the state's contract administrator promptly if it identifies any risk to its ability to continuously provide the services to at least the services specifications.
The project company's monthly performance report must provide sufficient information to enable the contract administrator to calculate the QSP for each operating month and must also specify any failures and the project company's estimate of the deduction to be made from the QSP.
The project company must also report half-yearly on its performance against each key performance indicators to RCH and the contract administrator, together with an action plan to improve performance if it falls below acceptable levels.
Under the project agreement, the state may also monitor, review or conduct audits of the project company's performance or its performance monitoring system and program. The project company is required to provide any assistance and documents required for these processes.
A facility management committee, chaired by the contract administrator, will be set up to examine matters relating to the provision of services during the operating phase of the arrangement.