Recommendations relating to the operational phase:

•  there should be further work to assess whether costs quoted by PPP partners reflect an allowance for maintenance and renewal;

•  authorities should ensure that formal feedback systems such as user surveys are part of the contract process wherever possible;

•  there should be further work to review whether contractual remedies relating to snagging provide adequate incentives for contractors to resolve the issues;

•  best practice guidelines should be issued for hard facilities management provision; and

•  there should be further work to examine how to enhance flexibility without losing the benefits of PPP, focusing on areas such as health, where there are issues.