The 4Ps undertook a review of 30 operational PPP and PFI schemes during 2004-05 over a period of six months. The purpose of the review was to answer the question 'are PFI contracts working in terms of providing improved public services?' The review took the form of interviews with key stakeholders including the local authority project or contract managers, the private sector representative, and users of the services, for example, head teachers and tenants. The study did not cover any health projects or any projects covering non- local government functions. The main focus of the review was to determine whether services were being delivered in line with the approach set out in the service specifications, how effective the payment mechanism was, and how the contract was being used in the delivery of the services. The report also raised the issues of handover to the operational team, including contract monitoring arrangements, partnership relations, satisfaction and benefits realisation, and change management, but the findings dealt with mobilisation and developing new partnerships, output specifications, the payment mechanism and the contract.