Self-monitoring

The contractor must monitor and report on its performance in delivering its operational services in accordance with detailed monitoring procedures, record-keeping requirements, notification requirements, "help desk" requirements and routine monthly reporting requirements set out in the contract. Payments are reduced if performance falls short of standards or if parts of the school are not available for use.

The reporting requirements shift the burden of reporting and compliance monitoring from the State onto the contractor. This represents a major change from traditional procurement, where monitoring and reporting is a State responsibility.

The hydrotherapy pool at Tallowood special needs school
has specific maintenance requirements