A previously understated benefit of well designed and managed PPP facilities is their positive impact on end-user behaviour. The survey identified several facilities with reduced graffiti and damage. Interviewees also noted a better user attitude towards cleanliness and tidiness, as Neil Twist, CEO, Victorian County Courts describes:
"The building is made of high quality materials and is well maintained. This contributes to a sense of respect by those using the Court - not just as a building but as an institution. We have seen a marked improvement in people treating the property with care."
While difficult to quantify, this behavioural change is a tangible benefit, reducing ongoing costs and improving the working environment for facility users.
Adnan Mansour, COO, Royal Agricultural Society of Victoria, explains that the PPP has driven Royal Melbourne Showground staff to use the facility more efficiently:
"Staff have a heightened appreciation of the costs associated with providing the facilities. They are now more careful when utilising exhibition and event space to ensure the accommodation is appropriate to the need. This leads to cost savings and reduced wear and tear on the facilities."
This sentiment is supported by Glenn Gunther of the Victorian Department of Justice, Senior Program Coordinator for the Victorian County Courts PPP:
"The PPP has resulted in a shift in culture with users, including judges, being aware of the need for efficient use of the court rooms."