A2.3 | Early fault rectification performance is generally better than threshold
During shadow running, accrued fault rectification - the speed and quality of asset and facilities fault repair - was very volatile and therefore making any forward comparisons is difficult. As Figure 5 shows, in the first year of the PPPs (April 2003 to March 2004), fault rectification scores are more stable, and compare well against the thresholds allowed for in the contracts. Asset fault rectification performance from April 2003 to March 2004 was much better than the threshold beyond which abatements are paid for all Infracos, while facilities fault rectification across the same period was worse than threshold for Infraco BCV and Infraco JNP and better than threshold for Infraco BCV.
5 | EARLY FAULT RECTIFICATION PERFORMANCE UNDER THE PPPS (2003/04) |
| Fault rectification performance in the first year is, on the whole, better than threshold, although LUL believe performance on customer - facing assets gives some cause for concern. |
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| Note The Infrastructure Service Charge that LUL pays to the Infracos is reduced for worse than threshold performance. Source: London Underground Limited |
