B1.4 | Deep understanding of the deal across all organisations will take time to achieve

On the basis of 10 interviews with senior managers at LUL and the Infracos (4 LUL, 3 Metronet, 3 Tube lines) in the first six months of the contracts there is a strong indication that they have a clear understanding of the deal. The focus groups we undertook with staff at all levels in June and July 2003 showed a more mixed picture, which may reflect the fact that it is early days in the PPPs, or that those lower down the chain of command are never likely to know the contracts in detail. But it could also mean that better communications with those on the front line may be required.