8 Lessons include:
■ Wherever possible, LUL needs to recover costs from a third party which is partly, or fully, at fault for a problem (where the Infracos are not at fault), taking account of the impact on the price of the contract.
■ The need for better maintenance work and accompanying oversight, which all parties are attending to, e.g. covering and cleaning the pots; regular inspections by Infracos.
■ The need for better communications between the parties.