The parties took some steps to mitigate the storm's effects

7  The main mitigation steps taken by LUL were as follows:

■  Operation of de-icing trains, which help to prevent icing of the rails, from approximately 2015 on 29 January.

■  Scraping of the rails by LUL drivers and Infraco staff.

■  Informing customers about delays and suspensions to services.

■  Arranging taxis for passengers, where practicable.