Part 1 Although the courts are delivering benefits, the Service needs to improve on contract management
The Service is confident it has a high quality, modern building which meets in full its operational needs, has improved efficiency and increased court usage. However contract management procedures have not been fully operational from the start and need to be more rigorously applied to measure performance.
More Information
- The new courts are delivering benefits
- But some problems with the building remain unresolved
- Contract management arrangements were not in place early enough
- The payment mechanism could have been developed further before contract signature
- Longer term partnering arrangements were not developed until late on