84 Some LSPs are developing mutual or shared service approaches to support members' ambitions to achieve efficiencies (Ref. 34). Leicestershire LSP members have agreed that cash releasing efficiency gains will be an LAA target. The Derbyshire Partnership is achieving synergies through its access to services programme (Case study 10).
Case study 10 Derbyshire Partnership access to services programme The Derbyshire Partnership programme includes: • a shared call centre for council and other public services; • linked web-sites to increase the range and depth of services available online; • face-to-face service access points in district council offices, libraries, and other convenient locations; • joint service centres that combine service access points with frontline services; • Smart phones, tablet computers, or PDAs for mobile workers from partner organisations; • joint publicity campaigns about available services and access routes; and • a shared customer services training programme to ensure a high, common standard of response. Source: Audit Commission, 2008 |
85 LSPs can:
• act as the catalyst to encourage partners to co-locate frontline and back office activities (Case study 10);
• encourage partners to develop information systems to support decision-making across a service
network (Ref. 35) (Case study 11); and
• help partners manage resources to secure performance improvement (Case study 12).
Case study 11 Synergies through shared performance mechanisms Gateshead's LSP supported the council's procurement of a new performance management system and its roll-out across statutory partners. Information from the new system helps the partnership to focus on learning and improvement planning. It also contributes to the programme of joint best value reviews of cross-cutting issues including health and equalities, and neighbourhood services. Source: Audit Commission, 2008 |
Case study 12 Derbyshire Partnership combined resources to reduce anti-social behaviour The Big Derbyshire Clean Up emerged from consultation with Citizens' Panel representatives about anti-social behaviour. It is now part of Derbyshire's Safer Neighbourhoods project to improve the environment, reduce the fear of crime, and boost community spirit. The £747,000 budget includes £247,000 from LPSA2 pump-priming, £100,000 each from Derbyshire County Council and Derbyshire Constabulary, and £300,000 from the Derby and Derbyshire Economic Partnership. The County Council's community safety unit works with dedicated teams of police, district council, community safety partnership staff and community groups to support resident involvement. The Big Derbyshire Clean Up contributed to a 35 per cent reduction in the perceived levels of anti-social behaviour in Derbyshire between 2006 and 2008. Source: Audit Commission, 2008 |