| Definitions | |
| Focusing Public-Private Partnerships on the Poor: A Strategic Framework for Building Municipal Capacity | |
| A Municipal Objectives Framework | |
| Why Involve the Private Sector in Service Delivery? • A Mayor's Perspective | |
| Why Involve the Private Sector in Service Delivery? • An Operator's Perspective | |
| | Why Involve the Private Sector in Service Delivery? • An NGO's Perspective |
| Why Involve the Private Sector in Service Delivery? • A Low-income Community Perspective | |
| Why Involve the Private Sector in Service Delivery? • The Water and Sanitation Program Perspective | |
| Why Involve the Private Sector in Service Delivery? • A Donor's Perspective | |
| Why Involve the Private Sector in Service Delivery? • A Financier's Perspective | |
| Locating Municipal Service Partnerships | |
| Municipal Policy Towards Public-Private Partnerships • Kathmandu, Nepal | |
| Integrated Development Planning • South Africa | |
| PSP as Part of a Wider Restructuring Process • Johannesburg, South Africa | |
| Building Experience in Private Sector Participation • Gweru, Zimbabwe | |
| Strategic Planning in the Development and Implementation of Partnerships | |
| Potential Impacts of Infrastructure Improvements • Flow Diagram | |
| Differing Experiences of Poverty • A South-East Asian Profile | |
| Simplified Disaggregation of Low-income Communities • Biratnagar, Nepal | |
| Integrated Poverty Responses • Buenos Aires, Argentina | |
| Incorporating the Principles of Sustainable Livelihoods in PPPs | |
| A Strategic Approach to Focusing Partnerships on the Poor | |
| Municipal Capacity and the Changing Municipal Role • Stutterheim, South Africa | |
| | Municipal Roles in Service Partnerships |
| The Changing Municipal Role in Solid Waste Management • Hyderabad, India | |
| Disaggregating the Private Sector | |
| Market Share of Multinational Watsan Operators in Low- and Middle-income Countries | |
| Working in Low-income Areas • The Rationale and Approach of an International Water and Sanitation Operator | |
| A National Solid Waste Operator • Biratnagar, Nepal | |
| Water Tanker Service Delivery in Peri-urban Areas • Lima, Peru | |
| A Micro-enterprise Profile • Billy Hattingh Solid Waste, South Africa | |
| Independent Service Provider Profiles | |
| The Roles of an NGO in a Water and Sanitation Partnership • South Africa | |
| Key Issues for NGOs: The Experience of the Mvula Trust • South Africa | |
| Factors Affecting NGOs: The Experience of IIED • Buenos Aires, Argentina | |
| Disaggregating Service Consumers | |
| Community Mobilisation and Management • Lima, Peru | |
| Community Collaborations • Córdoba, Argentina | |
| Community Shareholding and Empowerment • Nelspruit, South Africa | |
| A Story of Labour Relations • Nelspruit, South Africa | |
| Multilateral Initiatives • PPIAF, The World Bank | |
| The Role of the Donor • El Alto, Bolivia | |
| Business Partners for Development • A Global Initiative | |
| | The Role of Consultants in Restructuring Water and Sanitation Services • Johannesburg, South Africa |
| Comparing the Attributes of Potential Actors | |
| Locating Partners in the Service Delivery Process • Changing Roles and Relationships | |
| Aligning Sectoral Competencies with Municipal Objectives | |
| Diversity of Partner Objectives • BoTT, South Africa | |
| The Experience of Partnering • KwaZulu-Natal, South Africa | |
| Achieving Objectives • Key Elements of Partnership Arrangements | |
| Service Coverage • Buenos Aires, Argentina | |
| A Story of Land, Community Mobilisation and Network Extension • Buenos Aires, Argentina | |
| Sample Performance Measurement Indicators | |
| Community Interdependence • Vientiane, Laos | |
| Enhancing Service Affordability • El Alto, Bolivia | |
| Alternative Payment Mechanisms • Cartagena, Colombia | |
| Gender Targeting | |
| Women in the Solid Waste Workforce • Dar-es-Salaam, Tanzania | |
| The Aguateros Water Merchants • Asuncion, Paraguay | |
| Financing a Concession • Buenos Aires, Argentina | |
| Private Sector Facilitates IFI Finance • Cartagena, Colombia | |
| Advisors in Water Privatisation• Manila, The Philippines | |
| | Operating Profits as the Basis for Compensation • Manila, The Philippines |
| The Business of Waste Collection • Dar-es-Salaam, Tanzania | |
| Elements of Cost Recovery | |
| Regressive Tariff Structure • Stutterheim, South Africa | |
| Changing Tariffs and Fees • Buenos Aires, Argentina | |
| Tariff Structures and Cross-subsidies • Cartagena, Colombia | |
| Targeted Subsidies • Chile | |
| Vehicles for Decision-making • BoTT, South Africa | |
| Structuring Partnerships • Operational Models | |
| A Joint Venture • Cartagena, Colombia | |
| Contract Types | |
| The Return of Technical Assistance • Maseru, Lesotho | |
| Selecting a Management Contract • Johannesburg, South Africa | |
| An Affermage Contract • Stutterheim, South Africa | |
| Issues Concerning Service Delivery to the Poor • A Checklist for Concession Arrangements | |
| A Water Concession • Córdoba, Argentina | |
| A Small Concession • Queenstown, South Africa | |
| BOT Water-treatment Project • Izmit, Turkey | |
| Contracting NGOs • Organisational Models | |
| Sub-contracted to an International Operator • Buenos Aires, Argentina | |
| | Mvula Trust, A Member of a Consortium • South Africa |
| Transparent Procurement Processes • Johannesburg, South Africa | |
| Unsolicited Bids • Biratnagar, Nepal | |
| Participation and Public Awareness • Johannesburg, South Africa | |
| Building Transparency and Accountability through Consultation • Gweru, Zimbabwe | |
| Stakeholder Consultation • Gweru, Zimbabwe | |
| A Partnership Lacking Clarity • Stutterheim, South Africa | |
| Managing Risk through Partnership Contracts | |
| Private Sector-Community Cooperation • Buenos Aires, Argentina | |
| Political Will Sets the Context for Partnerships | |
| National Support Structures • South Africa | |
| Policy and Legislation for PSP • Colombia | |
| How Political Economy Impedes Municipal-level PSP • Zimbabwe | |
| The Policy and Legislative Framework of PSP • South Africa | |
| The Impacts of Decentralisation Policy • Colombia | |
| The Quest for Better Regulation of PSP • Córdoba, Argentina | |
| Policy for Affordable Services • South Africa | |
| What is Regulatory Capture? | |
| Regulating Small-scale Providers • Dar-es-Salaam, Tanzania | |
| The Role of Water and Sanitation Regulators in Latin America | |
| | Effects of the Operating Environment |
| Capacity Constraints and Capacity Building • Stutterheim, South Africa | |
| Skills Framework | |
| Supplementing Municipal Skills • Gweru, Zimbabwe | |
| Skills Development in PPPs • Gweru, Zimbabwe | |
| Management Constraints • Stutterheim, South Africa | |
| Local Champions Drive Partnerships • Nelspruit, South Africa | |
| Establishing and Sustaining Effective Partnerships • Primary Stages | |
| Lessons of Tender Assessment and Negotiation • South Africa | |
| Management and Monitoring • Biratnagar, Nepal | |
| Building Structural Capacity for Partnerships • Ankara, Turkey | |
| Responding to Stakeholder Interests • Gweru, Zimbabwe |