Appropriate technologies

The use of appropriate technologies (such as condominial systems or on-site sanitation) has developed as a feasible way of improving services in poor areas. Despite some resistance, a few municipalities and private operators are now realising that if they are to create partnership arrangements that meet the needs of the poor, they too will have to build on previous experience with alternative technologies and move away from their preferred high levels of services. They are recognising they need to look toward solutions driven by the availability of local resources and capacity, and appropriate to the physical conditions. The technical discussion is beyond the scope of this sourcebook, but municipalities are encouraged to explore appropriate technologies developed in their own contexts and to seek support from organisations that have focused on developing pro-poor solutions through alternative, appropriate technologies.6

Condominial network designs for water and sewerage services, for instance, were pioneered in Brazil during the 1980s. They involve routing water and sewerage networks across pavements and yards instead of down the middle of streets. What effectively happens is that instead of giving each individual house a connection to the trunk line, each block of houses has a single connection to the trunk line (as if the block were an apartment building that had been laid on its side). For a number of reasons, this approach substantially reduces the cost of network expansion. First, there is a saving in the length of network required to serve a given number of houses, because it is no longer necessary to run a pipe from the middle of the street into each dwelling. Second, there is a reduction in the diameter of pipe needed. Third, pipes can be buried at a shallower depth because there is no need to protect them from the weight of passing vehicles.

A number of examples point towards the types of service options envisaged in various services:

• The use of condominial water and sanitation networks in El Alto reduced system costs and enabled the operator to meet expansion targets. An engineering solution was adopted to reduce the length, diameter and depth of the network required by routing distribution pipes across pavements and backyards (see Box 7.6).

• In Lima, the public sector operator facilitated a system of supplying water to peri-urban areas by providing bulk water through water tankers delivered to purpose-built reservoirs on steep hillsides. The existing informal (and exploitative) tanker drivers were treated as an asset in the clean water programme initiative - an asset to be integrated and regularised into the partnership - rather than being dismissed and seeing the service undermined (see Box 6.8).

• In the Billy Hattingh solid waste initiative in South Africa, a network of small-scale entrepreneurs working with tractor/trailers has provided waste collection services in many low-income urban areas (see Box 6.9).

Promoting service options is a critical aspect of focusing the content of the partnership framework on the poor. The terms 'service option' and 'levels of service' imply decision-making by the supplier of the service. If a PPP is to become focused on bringing benefits to the poor, the conceptualisation needs to be targeted at people, not at the service itself, and the goal should be to provide service options to meet service needs.

Box 7.4 Sample Performance Measurement Indicators

Water and sanitation services - performance monitoring

Measure

Sample indicators

Service quantity

• Water supplied per person per day/by percentage of population served/sewage collected per day/percentage of effluent treated

Service quality

• Raw water quality/seasonal variations/laboratory facilities available/pollution loading/sampling frequency

Customer satisfaction

• Quality and quantity of water provided/complaint response/time for resolution of complaints/quality of collection services provided

Operational efficiency

• Water losses/treatment capacity available versus that required

Financial performance

• Costs per unit of water delivered or collected/staff-to-revenue ratio/service cost per customer served/debt-to-equity (assets) ratio

Labour

• Personnel per quantity/volume of water supplied/technically trained staff per length of pipe or customers served

Environmental controls

• Chemical usage per unit of water supplied/percentage compliance with environmental requirements

Development indicators

• New connections versus needed connections

Source: Urban Services Environmental Rating System, www.teriin.org/users

Solid waste collection* - performance monitoring

Measure

Indicator

Cleanliness of service

• Existence of litter/clandestine waste /waste in drains

• Regularity and frequency of collection service

• Cleanliness around and cleaning of communal containers etc.

Safe disposal

• Waste quantity delivered at official site/clandestine dumping

Customer satisfaction

• Perception/WTP/willingness to keep to collection requirements

Worker productivity

• Number of workers/waste collected per worker per shift /absenteeism

Vehicle productivity

• Number of vehicles in service/waste quantity collected per shift and per vehicle per day/vehicle downtime

Recycling achievements

• Types/quantity of secondary material recycled

Environmental controls

• Exhaust emission/sump tank/control of litter from vehicles/vehicle washing

Health and safety controls

• Use of gloves/respiratory masks/uniforms

• Tools for loose waste/medical checks/vaccinations

• Size of load/vehicle condition/accidents/accident cover

Labour practices

• Wages paid/overtime paid/medical expenses/holiday allowances/work breaks/hiring and termination procedures

Hazardous waste segregation

• Refusal to collect hazardous waste/provision of special collection

Fuel consumption

• Consumption fuel records/maintenance/route rationalisation

Reliability

• Downtime of vehicles/number of accidents/worker strikes/absenteeism

Communication

• Notification of service problems/radio accessibility/ease of locating

Finance

• Payment of government property, income, VAT, corporate taxes/regular payment of fair wages and benefits to workers




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*Similar measures are available for measuring landfill operations

Source: Cointreau-Levine and Prasad Gopalan, in Cointreau-Levine, 2000